Company information

A6 Europe s.a. / n.v.
127-129 rue Colonel Bourg - 1140 Brussels - Belgium
Company registered number: 0872.385.138
VAT identification number: BE0872.385.138

For questions concerning orders, invoices, returns and complaints please contact our team by e-mail on info@onearz.com

Product description and availability

The products offered for sale are described and presented as accurately as possible. However, if errors or omissions may have occurred in this presentation, the responsibility of  our company can't be involved. Product illustrations are for reference only and are not included in the contract.
The availability of the products is mentioned on the website. If a product is out of stock, you won't have the possibility to order it. If an ordered product is finally not available due to a mistake of our warehouse, we will inform you by email and let you decide if you want to receive your money back or if you prefer to choose another product.

Delivery time and shipping cost

We usually ship the products within 2 working days after receipt of your payment.
The average delivery time is usually 2 working days after shipment for Belgium and around 3 to 7 working days for the other European countries. It can happen that the delivery time is longer due to unexpected reason, if you still have not received your product within 2 weeks after the order confirmation, contact us by e-mail and we will search for the best solution to solve the problem.

The shipping costs are free for Belgium. For all other European countries the shipping cost is usually 5 euro per product. You can get this information when you update your shopping cart after mention of your country and zip code. The countries where we are able to ship are listed on the website. If your country is not listed, feel free to contact us by e-mail and we will check if there is a possibility to send products to your country or not.

Methods of Payment

We are using Paypal as partner for online payments. Paypal is easy, fast and secure. If you don't have Paypal account and don't want to create one, you will have the possibility to pay directly by credit card on Paypal interface. Just select « I don't have Paypal account » on the left in the first Paypal window and follow the instructions. The main credit cards are accepted.

Our other payment's partner Hipay allows you to pay also with your standard Maestro card (Bancontact, Carte Bleue, etc.) and supports the biggest bank online payment systems.

If for any reason you don't want to pay by Paypal nor by credit card, just send us an e-mail and we will send you our complete bank information and offer you the possibility to make a wire transfer in advance.

Warranty

All products sold on our website are covered by a limited warranty of 24 months. If you have quality problem with one of our products, contact us first by e-mail and give us a short problem description, we will then decide of the best way to solve the problem. You will have to cover the shipping cost for returning the product to us and we will bear the cost to send you back the repaired or exchanged product. If the product is damaged due to a wrong utilisation (broken part, cable pulled out,..) the normal warranty will be refused.

Return Policy

The buyer has the right to return a product without having to give any reasons in the 14 days after the reception. The conditions are:

• Inform our company in the 7 days by e-mail on info@onearz.com
• Send back the product in the next 14 days and support the shipping costs
• The product has to be unused in its original package in perfect condition

Our company will refund the buyer within 7 days after reception of the product in good condition.

Complaints

In order to claim mistakes and faulty or damaged products, please contact our staff immediately (within 7 days after receipt of the product) after you have discovered those mistakes, faults or damages. You may do so via e-mail on info@onearz.com.

Data Privacy

We will save the data necessary for the processing of your order. If necessary, we will – within the framework of processing your order – pass on saved data to cooperating companies such as transport company. All personal data will of course be treated as confidential.

Please note: As long as we have saved your data, you will receive new product information and special offers by e-mail. In case you don't want to receive such information, just inform us by e-mail or by letter and we will immediately refrain from sending you any further mailings.